FAQ

Shipping & Delivery

Your product is made to order so it is important to consider the manufacturing time to estimate your delivery time.

 

EU  14.90€

Austria, Bulgaria, Croatia, Cypress, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Lettonia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (including San Marino, Vatican City and Liechtenstein; not including Monaco and Andorra which are assimilated into the national mail.)

Standard delivery  - Indicative delivery time of 3 to 5 working days + production time 

 

Outside the European Union - Norway, North Africa, Eastern Europe

 

24.90€

Moldavia, Turkey, Morocco, Tunisia, Iceland, Macedonia, The Isle of Man, San Marino, Norway, San Marino, Montenegro, Algeria, Norway, Lebanon 

Standard delivery 
Indicative delivery time of 3 to 5 working days + production time 

 

 

DHL EXPRESS - USA - Europe   49.99€

Express delivery  - Indicative delivery time of 1 to 2 working days + production time without Customs delay - prices are calculated from your country 

 

USA & CANADA  22.90€

Standard delivery 

Indicative delivery time of 3 to 5 working days + production time 

 

Australia, Japan, China, Middle Eastern Countries  49.90€

Standard delivery 

Indicative delivery time of 4 to 8 working days + production time 

Customs Duties & Other Fees 

Any order placed on the website and shipped out of Switzerland may be subject to taxes or any tariffs.

These costs are related to the delivery to the customer and is the sole responsibility of the customer.

La Bourgeoise de Renens® is not required to notify the User of the taxes or duties applicable to the countries of delivery.

Your product is made to order so it is important to consider the production time to estimate your delivery times.

 

Manufacturing delays

Manufacturing time is 2 to 3 business days; it is necessary to add this manufacturing delay into delivery time.

La Bourgeoise de Renens® strives to reduce manufacturing lead times for orders to ship your order as soon as possible. If the production time turns out to be longer, due, in particular, to a large number of orders, La Bourgeoise de Renens®, will inform the customer by email immediately. The customer may contact La Bourgeoise de Renens® by mail or phone to get more details about the delay and can see the arrangements with La Bourgeoise de Renens® on his order.

How to Return  

Customer must return the order to La Bourgeoise de Renens® without undue delay and at the latest within fourteen days of the communication of its decision to make an exchange. The deadline is met if you send the products before the expiration date of 14 days.

Customers must inform La Bourgeoise de Renens® by email and return his order at his own expense at the following address:

 La Bourgeoise de Renens® , Chemin du Mottey 24, 1020 Renens, Switzerland

Please note that we do not accept parcels sent collect freight. 

 

Damaged or Incorrect Items  

La Bourgeoise de Renens® will reject any damaged or washed item, any product that has not been left in the original condition as La Bourgeoise de Renens® delivered it to the client.

La Bourgeoise de Renens® thus reserves the right to accept or refuse returned items based on the qualitative state of the article.

During this time La Bourgeoise de Renens® will manufacture the new product requested by the customer in exchange. It will be shipped after receipt of the returned product by the customer.

 

Exchanges  

All products can be exchanged or refunded except for those stated as otherwise as customized as stated in the pull down menu "My Renate®",  by La Bourgeoise de Renens®.

The customer has fourteen days (14) running from the date of the order to inform La Bourgeoise de Renens® of its intention to exchange a product.

Care instructions

A Renate® tie is a precious and fragile item.

Do not place your handmade Renate® into the washing machine. Dry clean only.

To prolong the life of your Renate®, follow care instructions carefully.

If your Renate® is wrinkled, you can iron it by placing a cotton pressing cloth between your Renate® and the ironing board and iron.

© 2019. BR

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